Policy for Refund and Cancellation

Guidelines for Use: Policy for Refund and Cancellation

Introduction and Acceptance

Welcome to Augmentaa Digital Services! By accessing or using our website, mobile app, or any of our services, you agree to comply with and be bound by these Terms and Conditions in regards of any refund and cancellation Process.

The service being provided by Augmentaa or Its business partners, OEMs or Service Partners, is for charging of EVs at the charging stations owned and/or operated by Augmentaa itself or it's various CPO’s. The cost of charging a vehicle can be paid in advance or after the charging facility has been availed which would be based on business rules and policies by Augmentaa itself, it's service partners or CPOs.

To accelerate transition to sustainable energy by playing in integrated energy chain with our products & solutions and help businesses to reduce carbon footprint, power urban transport, and integrate renewable energy with grid. In case the cost has been prepaid before availing the charging facility, any balance amount due after the charging has happened will be refunded to original mode of payment. Any excess charging over and above the prepaid amount will have to be paid by the consumer after the charging. Once the consumer’s electric vehicle has been charged,Augmentaa reserves the right to charge the cost of charging from the consumer.

Customer can cancel the booking any time after the booking has been done till prespecified minutes of starting time slot. In case of no show till prespecified minutes after the starting time the booking would be cancelled by default. Customer would be charged the booking and or convenience fee which was shown at the time of booking in case of no show or cancellation of booking.